Customer Service: If you have any questions you can call us Monday - Friday 9:00 am to 3:00 pm (PST) at 1-877-859-9835 or 1-909-859-9835 or you can email us 24 hours a day, 7 days a week including holidays for a prompt response.
Placing Your Order: You can place your order using our secure shopping cart ordering system 24 hours a day, 7 days a week. If you have any questions regarding your order you can call us at 1-877-859-9835 or 1-909-859-9835 or email us at CCIS@thetrendybed.com and we will get back to you as soon as possible.
Shipping: Most items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 7 business days from the day your order has been shipped for UPS Ground. Deliveries to be delivered within the continental United States. Shipments can not be delivered to a PO Box. Incorrect addresses will be subject to a $5.00 UPS correction fee.
Effective February 1, 2010 The Trendy Bed has instrmented Free Shipping, Free Shipping applies to within the Continental USA and UPS Ground only. All other shipping methods will be paid in full by the customer. No credit towards other shipping methods will be applied by The Trendy Bed.
Receiving Your Order: When you receive your order be sure it is exactly what you ordered and that it fits properly BEFORE using or washing. If the item is incorrect please call us at 1-909-859-9835 or email us at customerservice@thetrendybed.com for assistance. Once a item has been used or washed no returns will be accepted.
Return Policy: Customer Satisfaction is our top priorty. If, for any reason, you are not satisfied with the item(s) you purchased, please contact us within 7 days of receipt. If we are unable to resolve the issue, you may return the item in its original condition, unused. A 15% restocking fee and freight cost will be applied and return shipping will not be reimbursed. Any request for refund after 7 days will be denied, and credit will not be issued on used, returned items. The Trendy Bed has the right to deny a return due to being seasonal or quanity of order. We can not accept any returns of merchandise that are used, laundered, or soiled.
Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases and pillows for refund or credit. We do not COD returns of any kind.
Please call or email customer service if you have any questions on which items are non returnable or have a restocking fee, return authorizations will only be issued by calling or emailing customer service direct. Replacements or refunds are normally issued within 3 to 5 weeks of receipt of return or after inspection of item if required. When purchasing bedding please double check your sizes and colors, we here at The Trendy Bed want happy customers.
Special Order Items: All products which are indicated as "Special Order" are NON-RETURNABLE. All 2-Tone comforters, duvets or ensembles are custom orders, and are not returnable. Refunds or credits will not be issued on special order items. Please double check your sizes and colors before ordering. All Bridal Satin and Chintz items are special orders and are non-returnable.
Cancellations: If you wish to cancel your order pleae contact us at customerservice@thetrendybed.com or call us at 909-859-9835 within 48 hours of placing your order to allow the manufacturers an oportunity to cancel the order before it is cut. All cut-to-made orders that are cancelled after 48 hours can be subject to a 10% cancellation charge.
Shipping Status: You may e-mail The Trendy Bed for status inquiries. Please provide name of person who placed order, name of person item is shipping to, and brief description of items ordered. Tracking numbers may be be available for all shipments, if an order has been shipped and is past due for delivery, miss-delivered or possibly lost by the shipping company, you may contact The Trendy Bed at 1-909-859-9835 to have the package tracked.
Backorders, Product Delays, Out of Stock Items: Backorders are a result of manufacturer delays in producing products to be shipped directly to our customers. The Trendy Bed may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no additional cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified ONLY if items ordered has been discontinued or is no longer available.
Catalogs: We do not offer printed catalogs at this time.
Product Colors: Although we make every effort to provide true and accurate colors for our products listed on our web site and as a result of individual computers and monitor settings, we cannot guarantee the color(s) viewed on ones monitor will be an exact match to the actual material colors delivered, in addition, we also cannot guarantee that if a fabric product item is sent that the piece received will match an item ordered of the same material at any other time as dye lots and fabric colors change and may be different from time to time per the manufacturer.
Product Sizes: All sizes for products advertised are based on information provided by the manufacturer of the item, sizes may vary slightly depending on conditions during manufacturing, production, material content and washing. The Trendy Bed and it's suppliers and manufacturers are not responsible for shrinkage of material.
Payment: The Trendy Bed uses Pay Pal for all it's credit card payments. Cashier check, money orders and personal checks are accepted for mail-in orders, Personal checks may delay order processing 10 to 14 dyas to allow for check clearance. Credit and debit cards will be authorized upon receipt of order and charged at time of ordering.
Normal Business Hours: Normal business hours are Monday - Friday 9:00 am to 3:00pm Pacific West Coast Time. The Trendy Bed offices will be closed during all major Holidays.
The Trendy Bed has the right to refuse service or cancel order and refund buyer 100% of purchase price for any reason.
